Main Points
This Privacy Policy outlines the policy of Fort Knox Storage group of companies and its related entities. This privacy policy outlines how and why we need to collect and retain your personal information, and how we handle, protect, use and disclose that personal information.

1. Collection of information
We need to collect, retain and use information about you, including your personal information, to provide you with storage and do business with you. Generally, this information is collected directly from you but we may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties. Information we collect may include:

  • your name
  • licence number and details
  • date of birth
  • passport number
  • telephone number
  • email address
  • physical address
  • CCTV footage and/or audio; and
  • any other information reasonably necessary.

We may also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history. When you use our website or mobile applications we may collect information about your physical location and/or web activity including your IP address, your telephone number(s) and whether you’ve accessed or been referred to us via a third-party site. You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.

 

2. Purpose of collection
We need to collect information from you for a variety of purposes including to provide you with storage and do business with you. These primary purposes include:

  • To ensure security of the Facility and the goods and people within the Facility
  • To establish your identity and assess your application for storage
  • To be able to contact you during the storage relationship
  • To provide you with information about your account, including billing and provision of notices
  • To provide you with information about our business and related entities, including promotions
  • To be able to answer questions from you about your account and our services
  • To manage our risk, including enabling us